KLM takes the third-party record requests off your staff: audit pulls, subpoenas, attorney and insurance requests, health plan chart chases. You forward them. We handle retrieval, release, and follow-up. Start with no-cost assistance today.
Serving provider offices across Southern California since 2018
Whether your office sees eight of these a month or eight hundred, a single one-patient request runs about $46 of your staff's time.1,2 An audit or chart chase arrives as one fax covering many patients, and the same math scales with it.
KLM takes the request whole, however many patients it covers. We validate the authorization, pull the records, handle the requester, and close it out. Volume spikes are our problem, not a crisis at your front desk.
These arrive by fax, email, and phone all week long. Worked in house, they tie up staff time that should be going to patients and clinical duties. Worked by KLM, they take none of your staff's hours and cost your office nothing.
Direct partners. Standing fulfillment relationships, not one-off requests.
We also fulfill requests from Molina, Humana, Blue Shield of California, Aetna, Health Net, Alignment Health, Wellcare, Anthem, Centene, and UnitedHealthcare. See everyone we work with
KLM works your third-party record requests at no cost to your office, and it stays that way. Nothing about your workflow changes except who spends the hours on it.
We operate under a signed BAA with every client office. That is what puts the arrangement in full legal HIPAA compliance, and it is why the responsibility travels with the record: KLM is fully insured and state licensed, and we carry liable responsibility for the protected health information we handle on your behalf.
Start with the no-cost solution. Offices that want more support add the rest.
Release of information for audit, litigation, and insurance requests. Risk adjustment, HEDIS, and marketplace pulls, subpoenas and attorney requests, carrier and disability requests. Every third-party request that reaches your office, worked to completion and tracked in our system.
KLM's full medical records and referrals solution: staffing inside your EMR for referrals, authorizations, prescriptions, and clinical record requests. Your team keeps ownership, we clear the queue, and you are billed only for the requests we actually complete.
Verify and scan, retirement and closure. Paper charts verified, scanned, indexed, and delivered in a format your staff can actually use, including one-time-fee solutions for retiring or closing practices and destruction coordination once retention runs out. EMR integration is possible as part of the same project.
You do not need a binding contract or a permanent decision about your whole workflow to find out whether this works.
Fifteen minutes to look at what your office is actually receiving, what we would take off you, and what stays in house. We will tell you plainly if we are not the right fit.
Fax one to (619) 720-2111 or email it to concierge@klmrecords.us and we will work it. Nothing else has to happen first, and you can see how we handle it before you hand off anything more.
And when a requester calls your office, your staff has one sentence. KLM handles this for us, here is their number. That is the whole conversation.
Rather put it in writing? Submit the applicable form below and we will follow up from there.
Records leaving your office is a liability question before it is a workload question. When KLM handles a request, that responsibility moves with it.
Every field agent completes HIPAA certification before handling a chart. Patient authorizations are validated against the request before anything is released.
KLM carries business insurance and holds California licensure, with a signed BAA on file for every office we serve.
Every request is logged, tracked, and closed in our system, so you can account for what was released, to whom, and when. KLM takes liable responsibility for the PHI we handle on your behalf.
Most offices start by forwarding a single stack of requests. Tell us what is sitting on your desk right now and we will tell you exactly what we would take off it.
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